GB 11
Fault description table
a. “Water tap closed” indication lights up
The appliance has no or insufficient water supply.
For models with remaining time display, “FH” appears
on that display. The “Start/Pause” indicator flashes.
Check whether:
• the water tap is fully open and there is sufficient
water supply pressure.
• kinks are present in water hose.
• the mesh filters of the water supply are blocked
(see “Care And Maintenance”/“Cleaning the
mesh filter in the water supply hose(s)”).
• the water hose is frozen up.
• if your washing machine has an inlet hose as shown
on picture “B”: the safety valve inspection window is
red. Replace the hose by a new one available through
our After-Sales Service or your specialist dealer.
After the problem has been removed, restart the
programme by pressing “Start/Pause” again.
If the fault occurs again, contact our After-Sales
Service (see “After-Sales Service”).
b.“Clean pump” indication lights up
Waste water is not pumped out.
The “Clean pump” indication lights up.
For models with a remaining time display, “FP”
appears on that display.
The washing machine stops in the appropriate
programme step.
Unplug the appliance.
Check whether:
• kinks are present in the drain hose;
• the pump or the filter is blocked (see “Removing
The Filter/Draining Residual Water”).
IMPORTANT: make sure the water has cooled
before draining the appliance.
• the drain hose is frozen up.
Plug in the appliance again.
Select and start the “Drain” programme or push the
“Reset” button for at least 3 seconds and restart the
desired programme.
If the fault occurs again, please contact our After-
Sales Service (see “After-Sales Service”).
c. “Service” indication lights up
The appliance stops during the programme.
For models with a remaining time display:
A failure code between “F02” and “F35”, “FA” or
“Fod” appears on that display.
If a failure code between “F02” and “F35”
appears on the display:
Select and start the “Drain” programme or push the
“Reset” button for at least 3 seconds.
Then select and start the desired programme again.
If the fault persists, unplug the appliance and contact
our After-Sales Service (see “After-Sales Service”).
If failure code “FA” appears on the display:
Switch the appliance off, pull out the mains plug and
turn the water tap off. Tilt the appliance forward
carefully to allow the collected water to flow out
from the bottom of the appliance.
Then:
1. connect the appliance to the electrical supply;
2. turn the water tap on (if water immediately flows
into the appliance again, without the appliance
being started, there is a failure. Turn off the tap
and notify the After Sales Service);
3. select and start the desired programme again.
If the failure occurs again, unplug the appliance and
contact our After Sales Service (see “After-Sales
Service”).
If failure code “Fod” appears on the display:
Too much foam interrupted the washing
programme. Avoid excessive detergent dosing.
1. Select and start the “Rinse & Spin” programme.
2. Afterwards, select and start the desired
programme again, using less detergent.
If the fault persists, unplug the appliance and contact
our After Sales Service.
Red indication light is on
Digital display
(if fitted on your machine)
Fault description
“Water tap closed” “FH” “Water supply fault”
“Clean pump” “FP” “Draining fault”
“Service”
from “F02” to “F35”
“FA”
“Fod”
“Electrical module fault”
“Waterstop fault”
“Overfoaming”
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